Terms & Conditions


TOURIS is an Icelandic travel agency licenced by the Icelandic Tourism Board with licence number 2006-023 and our company Id is 5206070800
Our packages online constitute a package tour within the meaning of the Package Travel and Linked Travel Arrangements Act No. 95/2018. Which is the direct Icelandic adaptation of the European Package Travel Directive. As a licences travel agency in compliance with the European Package Travel Directive we are obliged to take out an insolvency protection. This means your payments are safe in the unlikely event of an insolvency. Read more about your rights and benefits of using a licenced travel agency by reading more about the directive.

Liability

By using TOURIS's website, you agree to be legally bound by the following terms, which shall take effect immediately. TOURIS acts as an agent and cannot be held responsible for any loss or damage due to accident, injury, sickness or schedule change due to weather, strike, natural disasters or any other cause beyond TOURIS's control. TOURIS acts in good faith, and disclaims responsibility for any agent, hotel, coach operator, airline, guide, restaurant or any other person's or companies' acts, defaults or delays. TOURIS reserves the right to alter routes, itineraries or departure times without prior notice should this be necessary due to weather or other reasons. In the case of changes to flights, the passenger is responsible for any additional costs incurred as a result of such changes. All clients are advised to purchase comprehensive travel insurance prior to departure to meet contingencies. If you are not satisfied with TOURIS's service in Iceland, you must advise TOURIS in writing within 30 days of your return. Otherwise no compensation may be considered.

Direct Bookings – Online Bookings

To pay for services booked directly at TOURIS's website you must be a holder of a valid credit card. Your credit card is required at the time of booking. After a booking request has been made customers will be contacted within 3 business days by one of our travel consultants to confirm the booking. In the event that TOURIS is not able to obtain confirmation from the suppliers, an alternative will be offered. If the customer does not accept the alternative, or TOURIS is not able to offer an alternative, a full refund will be made. The customer will be notified of the relevant charges prior to issue of a confirmation invoice.

Prices

All Prices quoted on TOURIS´s websites are in Icelandic Krona (ISK). The Currency Converter found on the website is only for guidance purposes. Prices are subject to change without notice in the event of currency fluctuation, government taxes, or any such cost increase which, is beyond TOURIS 's control. After the booking has been confirmed the price is guaranteed against any surcharge, unless an increase is due to government laws or currency changes. Should the surcharge exceed 8%, clients will be entitled to cancel their booking with a full refund.

General Terms of Payment

Self drive tour:
When booking a Self drive tour, a non-refundable deposit of 10% of the total package price should reach TOURIS at the time of booking.
Full payment should reach TOURIS at least 4 weeks prior to the arrival of the clients, or upon confirmation of booking, if done within 4 weeks.

Private Tour:
When booking a Private Guided tour, a non-refundable deposit of 20% of the total package price should reach TOURIS at the time of booking.
Full payment should reach TOURIS at least 4 weeks prior to the arrival of the clients, or upon confirmation of booking, if done within 4 weeks

Groups of 10 persons or more:
When booking a Group of 10 people or more, a non-refundable deposit of 20% of the total package price should reach TOURIS at the time of booking.
10 weeks prior to arrival an installment is required and 50% of the full amount should been paid at that time.
Full payment should reach TOURIS at least 6 weeks prior to the arrival of the clients, or upon confirmation of booking, if done within 6 weeks
 

Longer Bus tours:
When booking a Longer Bus Tour and Trekking tours please refer to the information in each tour as payment and cancelation terms vary between tour.


Other:

TOURIS accepts payment by credit card, electronic bank transfer to our bank account.

In the case of delayed payment, TOURIS reserves the right to treat this as a cancellation and to withdraw its confirmation of the services.

Some packages have different payment terms, if so they will be listed within the tour page on our website.


Bank Account

Please contact our office for information about bank transfer procedures.

Credit Cards accepted: Visa and MasterCard
There is no charge or service fee for processing Visa and MasterCard payments.

Cancellation

For cancellations of our services, TOURIS will make every effort to ensure protection for the customer. However, late cancellation can result in compensation claims from hotels and other service partners. All cancellations must be in writing by e-mail. In conformity with business practices within the Icelandic tourism trade, TOURIS is obliged to charge cancellation fees to customers as follows:

Notice of Cancellation of a Self drive tour

More than 4 weeks prior to arrival / tour: 10% of full price will be charged
Less than 4 weeks prior to arrival / tour: 20% of full price will be charged
Less than 2 weeks prior to arrival / tour: 50% of full price will be charged
Less than 72 hours prior to arrival / tour: 100% of full price will be charged

(For self drive tour packages we offer cancellation insurance as optional extra to reduce or eliminate financial loss that may occur if for any reason clients need to cancel their self drive package prior to arrival. Please see more info in „optional extra“ in each tour.)

Notice of Cancellation of a Private tour package

More than 4 weeks prior to arrival / tour: 20% of full price will be charged

Less than 4 weeks prior to arrival / tour: 50% of full price will be charged
Less than 2 weeks prior to arrival / tour: 70% of full price will be charged
Less than 72 hours prior to arrival / tour: 100% of full price will be charged 

Notice of Cancellation of a Group tour – 10 persons or more

More than 10 weeks prior to arrival / tour: 20% of full price will be charged

Less than 10 weeks prior to arrival / tour: 50% of full price will be charged
Less than 6 weeks prior to arrival / tour: 70% of full price will be charged
Less than 2 weeks prior to arrival / tour: 100% of full price will be charged 

Notice of Cancellation of a Longer Bus Tour and Trekking

When booking a Longer Bus Tour and Trekking tours please refer to the information mentioned on the tour information page on our website as payment and cancellation terms vary between tours.


Notice of Cancellation – Day tours in General

More than 48 hours prior to arrival / Full refund
Less than 48 hours prior to tour departure / tour: 100% of full price will be charged.

Some day tours have stricter policies if so it will be mentioned in the tour information page on our website. See also day tours including flights and private day tours

  

Notice of Cancellation – Private Day tours

More than 2 weeks prior to arrival / Full refund

Less than 2 weeks prior to arrival / tour: 20% of full price will be charged
Less than 48 hours prior to tour departure / tour: 100% of full price will be charged.

 Please note that for activities that might be added to the tour, the operators cancellation terms apply

Time of Cancellation – Day tours and packages including flights:

Cancellation rules for domestic flights, flights / tours to Greenland and day tours in Iceland that include flights are stricter than normal cancellation rules 
Cancellation terms vary between operators for tours including flights. Please contact us for information on cancellation terms. The cancellation terms from each supplier apply.

Please note: 

Cancellation by passenger(s) within a group may result in a price increase for the whole group  and a cancellation fee being charged to the passenger(s) who have cancelled. We strongly recommend that our clients purchase a comprehensive travel insurance prior to departure to avoid dispute in case of cancellation. If you cancel your trip or significantly alter travel dates, many policies will reimburse the cost of cancellation fees and related expenses.

Hotels - Cancellations / changes:

Most hotels and guesthouses in Iceland do not accept last minute cancellations. Cancellations made less than 72 hours prior to arrival date are not accepted and are not refundable. Some hotels may apply a longer cancellation policy. Please be aware of this.

Booking Changes:

All requests for changes to a booking must be made in writing and sent to TOURIS by e-mail from the customer responsible for the booking. A changing fee of 20.000 ISK will be charged for changes to the itinerary that is modified in addition to any additional supplier costs incurred by the changes requested.

Invoice and Voucher Delivery

Travel documents for self drive packages will be handed over to clients on arrival at airport or mailed to the customer if required at an extra cost.

Car Rental Terms and Conditions

TOURIS offers a comprehensive car rental brokering service and our goal is to offer the best available prices and the best service from highly rated and reliable car rental companies. The cars you rent through our service are new, clean and in excellent condition.

Age Requirement and Driving License

Minimum driver age is 20 years and a driving license must have been valid for at least 12 months and must be presented at the start of the rental. If the driving license is not in Roman alphabet, then an international driving permit (IDP) is needed for translation purposes. 
Driving licences in an electronic format are not accepted. The original card/licence is required
The lessee/driver of a luxury car has to be at least 25 years old and driver license held for at least one year.
The lessee/driver of a bigger vehicles which according to law at any given time requires extended driver license shall present appropriate license at the start of rental.

Credit Card

A credit card imprint will be taken at the start of all rentals for security reasons, even when a voucher covers the cost of the rental. Cash and debit card deposits as well as Cards in e-wallets are not accepted, it is required that the actual card will be present. This credit card imprint may be used to pay all extra charges, including extra driven kilometers, extra insurance, parking fines, damages or any costs due to the car rental company as a result of the hire's use of the car.
The following credit cards are accepted: VISA and MASTERCARD

Pick-up and Drop-off Service

For customers in the Reykjavik area staying at hotels, guesthouses or other accommodation free transfer is offered to and from the rental location. Free transfer is also offered from certain locations in the Reykjavik city centre, and from Reykjavik Domestic Airport. For customers arriving at Keflavík airport, a pick-up and drop-off service is offered at an additional charge.
For pick-up service, it is essential that TOURIS is provided with correct information regarding pick-up location and time before arrival.
If this information is not available at the time of booking, please ensure that you inform us of this at least 3 days prior to arrival. If this information is not provided in time, no responsibility will be accepted or compensation considered for a failed rental.

Rental Period

The minimum rental period is one day (24 hours). The period is calculated from the time the hirer is picked up until the time when the vehicle has been returned to the same location. If the vehicle is returned after the designated drop-off time, the car rental company reserves the right to charge an extra day.

Extension of Rental

If you wish to extend the rental period after receiving the vehicle you may only do so by direct arrangement with the supplier. You will be charged by the supplier at the local daily rate, which may be higher that our negotiated rates.

Fuel Tank

Rental rates do not include petrol. The rental car will normally have a full tank of fuel and the car should be refilled before returning it. If the hirer fails to do so a charge will be made for having the tank refilled.

Insurance

Third party liability is equivalent to the amount stipulated by Icelandic law at any given time. This also applies to the amount of individual driver liability.
Third party cover and personal accident insurance is automatically included in your rental.

Collision Damage Waiver (CDW)

CDW is included in all self drive packages. With Collision Damage Waiver - CDW the lessee can insure himself against the disbursement of the driver liability; the amount of the own-risk fee is according to lessor's price list at given time and is also stated on the front side of this rental agreement. The lessee is able to purchase SCDW insurance to further lower the own-risk. However, no insurance covers damages to the underside of the rented vehicle or damages due to driving through rivers or any kind of waterfall. CDW and SCDW do not cover such damages. Such damages are always the lessee’s full responsibility.
If you plan to use your own insurance or one provided by your credit card for extra coverage please read and understand the terms of your insurance carefully and note that the CDW is included in all bookings and can not be removed from the car rental contract or declined. 

This Collision Damage Waiver - CDW does not cover:
a) Intentional damage or damage due to gross negligence on the part of the driver.
b) Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in safe manner.
c) Damage due to race or test driving.
d) Damage due to war, revolution, civil unrest or riots.
e) Damage done by animals.
f) Holes burned into seats, carpets or mats.
g) Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this.
h) Damage caused by driving on rough roads to the vehicles transmission, drive, other parts that are in or attached to the chassis; damage to the chassis resulting from scraping the bottom on rough roads as a result of ridges being left by the road graders; stones lodged in the road surface or on the shoulder of the road. The same applies to damage occurring when stones are thrown up, striking the underside of the vehicle during driving.
i) Damages resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas.
j) Damages caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle (except when Wind and Gravel Protection is taken).
k)Door blow-ups (except when Wind and Gravel Protection is taken).
l) If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater.
m) Damage to vehicles caused by driving on roads marked with an F in public maps as well as driving on Kjölur (Road 35) or Kaldidalur (road 550)
n) Lessors loss because of the vehicle being stolen.
o) Water damage to the vehicle.
Further exclusions apply. For details, please refer to the full Terms and Conditions provided by the car rental upon receiving the car.

Baby and Child Safety Seats
Safety seats for babies and children are available at an extra cost. For optional extras you will be charged by the supplier.

Driver's Restrictions

The hirer may not drive 2wd cars into the highlands, or on any off road track. The vehicle shall be handled and driven carefully. Only those named as drivers on the first page of the agreement are authorized to drive the automobile. If lessee drops off the vehicle at different location than stated in this rental agreement the lessor is allowed to charge lessee according to the lessor’s price list for the cost caused from fetching the vehicle. If the vehicle is not returned with a full fuel tank lessor is authorized to charge the lessee for refueling the vehicle according to the lessor’s price list. The lessee is liable for damage resulting from use of the automobile for which no compensation will be paid by the insurance company. This includes damages to the automobile and/or injury to passengers due to the following:
a) Off-road driving, for example, in paths and tracks, on beaches, in areas only accessible during low tide, or in other trackless areas.
b) Driving on roads that are marked with an F on public maps, as well as driving the Kjölur (road 35) or Kaldidalur (road 550), except on 4X4 (four-wheel drive) Jeeps that lessor agrees as appropriate for being driven on such roads. A breach of this article authorizes lessor to collect fines from the lessee, equaling the amount of own-risk as stated in lessor´s price list at any given time. The aforementioned provision on fines does not affect the lessee’s liability regarding damage.
c) Driving under the influence of any intoxicants.
d) Driving in or across rivers or any kind of waterways. Such driving is totally the responsibility of the lessee.
e) Driving in banks of snow and ice.
f) Vehicle use that contravenes Icelandic law and/or the provisions of the lease.

Cancellations and Amendment Charges

The same cancellation and amendment rules apply to car rentals as to other services on this site.

Value-added Tax (VAT)
All prices mentioned on this site include value-added tax. In Iceland this tax is 11-24%

Rental Documents

The rental voucher must be presented when picking up your rental car. TOURIS cannot be held responsible for rentals rejected if a voucher is not presented. In the case of a lost voucher you must contact TOURIS so that a new voucher can be printed.

Provision of Cars

Suppliers can refuse to provide a vehicle to any customer who is in their opinion unfit to drive, or who does not meet eligibility requirements. In such cases we will endeavor to evaluate each case fairly.

Car Type

TOURIS is unable to guarantee a particular model or make of car. The car indicated in your voucher is for guidance only and may be substituted for an alternative similar or upgraded car (at no extra cost).

Number of Passengers

The rental cars are insured for a maximum number of passengers. TOURIS cannot accept responsibility if the vehicle is not large enough to accommodate all passengers and luggage.

Complaints

If you are not satisfied in any way with the standard of the car or the service, you must advise the supplier immediately. You must also advise TOURIS in writing, within 30 days of your return. We aim to handle all complaints promptly. All rentals are subject to the full rental agreement terms and conditions at the time of rental.

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