In order to help plan and process bookings we require some information from
our guests such as names, addresses, contact details and travel preference.
Your information is collected when you request information from us, contact us
or make a booking on our website.
Collected and stored information
Any information will be used by Tour.is staff when processing your booking
to ensure that you are provided with the correct product and service that you
have ordered. The following is a list of personal information we may require
from our guests.
Your e-mail address
E-mail communication between you and our travel agents
Your phone number
Travel dates and duration of stay in Iceland
Information on health (Applies to certain activities offered)
Website traffic and navigation information
What information is collected used and why
When you send us an inquiry through our website we require you to fill in your name, e-mail address and phone number. We use this information to validate the authenticity of your request as well as to be able to get back to you with the information you requested.
When you book through our website we require your name, e-mail address, phone number, address, travel dates and flight details. In some cases we require information on accommodation name and locations if booked by you to be able to arrange pickup services. We require this information to be able to provide you with the services we offer. We offer pickup and drop off services at the airport that require us to have information on travel dates and flight information. Should we need to contact you with any information regarding your tour we require your contact details such as phone number and e-mail address. Contact information (E-mail and phone number) may be disclosed to operators or service providers to contact you in regards to your tours, accommodation or other services included in your package. This information is only used to facilitate a pleasant and safe stay in Iceland.
For some activities that require a certain level of physical fitness we may require information on health. We require this information to ensure that you are safe on your tour and/or to evaluate if you are fit to participate in the activity. This information is disclosed to the appropriate service provider.
Should you have any dietary restrictions or allergies please inform us. This information will be used to prevent any health issues during your travels. This information is disclosed to the appropriate service provider.
Information on country of residence, travel dates and duration of stay as well as website navigation information we use for administrative purposes, such as improving our service, business management and operation, research and analysis, marketing, monitoring, measuring and assessing customer purchasing preferences and trends. All e-mail communications between you and our travel agents are stored to prevent or resolve any disputes.
How is the information stored
Collected information is stored in our password protected relational database, which is located on our web server as well as e-mail inboxes. We do not retain your credit card information. Your credit card details go through a third-party payment processor which is based in Iceland and is certified with PCI DSS (Payment Card Industry Data Security Standard) which requires effective safeguards for your information.
We may contact you from time to time with information about offers, services, brochures, new products, upcoming events or competitions. Please note that e-communication will only be sent to you if you have agreed to receive such information by registering on our website or during the booking process. You will be given the opportunity on every e-communication we send you to indicate that you no longer wish to receive our direct marketing material by opting out.
You may indicate your preference regarding receiving third party direct
1. You have the right to submit a written request for a copy of the information we hold about you (for which we may charge a fee) and to correct any inaccuracies in the information.
2. You have the right to request in writing not to receive direct marketing material about our products and services. In every e-communication we send you, you will be given the opportunity to indicate that you no longer wish to receive our direct marketing. Once properly notified by you, we will take steps to stop using your information in this way.
Links to third-party websites
This site contains links to other sites and Tour.is is not responsible for the privacy practices or the content of such websites
All Rights Reserved
No content on our website may be used or reproduced for any purposes whatsoever.
Changes to this policy
Emergency tel. 6622990